Quality Communication
by
rameshbhuyan
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Center mind map
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Birdview
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Quality Communication
Why process?
To meet industry standard
CMMI
Right template version
Agile
Scrum
Retrospective
Tool usage
Unit tesitng
Function automation
Static analysis
To manage Internal Stakeholders
DH, DA, AM, HR, OH, BUH
Governance
Plan vs. actual
Metrics
Risks
Action Plan
Effort
To ensure legal compliance
SOW
Acceptance/Approval
Backup of deliverables
Security measures
Access control
Meet customer processes
Marry emids and customer process
Communicate to customer
Let customer see progress on their tool
Share right status report
Map need
CSAT - 50% satisfied on process and status reporting
Process Elements
Right Template
Document Management
Version control
Backup
Review Records
Acceptance/Approvals
Tools
Planning
Progress Monitoring
Static analysis
Unit testing
Defect Tracking
Test Execution Tracking
Configuration Management
Mocking
Status Reporting
Document
Tool
Effort
Collection
Analysis
Metrics
Collection
Analysis
Improvement
Risk Management
Risk Capture
Mitigation Action Plans
Governance
Meetings at various level
Escalation
Reporting
Process Compliance Review
Evidence based
Artifact should be in ARC
Export from client tool once a week
Review and Approval records should be in ARC
No material admisable after the review
Client supplied material are important
Methodology Template
Engagement Model defined by DH in ARC
Reviewed during Initiation Meeeting
AM
DM
DA
OPM
Reason for deviations should be in PMP
Review by DM and DA
Evidence required
Project Life Cycle in ARC
Artifact required from DM
Monthly meeting
SOW
Last deliverable will be reviewed
What are we doing?
Quality Manager
eQF
Induction Training
PC Review
PM induction training
Client process mapping
Medseek
Active Health
e-MDs
CSAT survey
Process understanding and adherence
Status Reporting
ARC
ARC manager - Guru
Integration with Rally
User story
Tasks
Defects
Integration with JIRA and TFS
Access to client
TV in NDC
TV in client location
Report to show effort
Milestone report
Mar
TQ and QA review of ARC
Team-DASupport
AM compliance
SOW
Monthly meeting with DM
Monthly review by DA reviewers
Balance score card
Monthly Executive Review
What can you do?
Recommend how to simplify PMP
Map emids process with client process
Conduct PC review
Nominate leads for PC review
Recommend ARC alerts
Induction training material for Leads
Delivery Assurance Review
DA review is called EM review
OPM review
All DM/DH reviews
Knowledge Sharing among EM reviewers
Amber rating guideline
TQ
QA
Analysis of review comments
EM
TQ
QA
BA
Input to reviewers
Code Quality Award Preparation